Join Our Team as an Event Assessing Coordinator (ASCO)
- Start Date: Monday 17th March
- Location: Eagle Farm, QLD
- Duration: 3.5-month Contract until 30th June 2025
- Role Type Full-time – Monday to Friday
*Please note, to be considered for this role you must be available to work from our site at Eagle Farm, QLD.
At Suncorp, we pride ourselves on delivering brilliant service and building trust with our customers. We are looking for an enthusiastic and dedicated Assessing Coordinator to join our team, helping to manage the assessing workflow and providing exceptional support to our Assessors, Repairers, Tow Providers, and Customers.
Objective of the Role:
The Assessing Coordinator is responsible for managing the assessing workflow post-lodgement through to repair, ensuring a smooth and efficient process. You will play a key role in delivering exceptional service, providing customers with peace of mind during the claims process, and supporting assessors, repairers, and tow providers along the way.
Key Responsibilities:
- Customer Obsession: Provide professional and brilliant service to customers, assessors, repairers, and stakeholders, delivering peace of mind through every interaction.
- Effective Assessing Workflow: Coordinate assessments and manage bookings, working closely with customers, tow providers, and repairers. Allocate assessments based on complexity, customer needs, and expertise.
- Proactive Risk Management: Identify and mitigate potential risks, escalating issues as required, and ensuring compliance with policies, privacy standards, and legal requirements.
- Team Contribution: Share insights, process improvements, and support peers to ensure a positive and safe working environment.
What We’re Looking For:
- Experience: Proven experience in customer service roles (mandatory), with knowledge of the general insurance industry or claims preferred.
- Skills & Competencies: Strong customer service orientation, ability to build trusted relationships, attention to detail, and excellent communication skills (both written and verbal).
- Proactive Mindset: Ability to identify risks, mitigate issues, and take ownership of personal learning and development.
- Technical Knowledge: Familiarity with general insurance principles, privacy regulations, and compliance standards is highly desirable.
What We Offer:
At Suncorp, we prioritize our employees’ wellbeing and growth. Here’s what you can expect when you join us:
- Competitive Salary: $76,400 inclusive of 11.5% Super
- Exclusive Employee Discounts: Enjoy discounts at over 400 top Australian retailers.
- Suncorp Insurance: Discounts on a range of Suncorp brands, including Suncorp Insurance, AAMI, Apia, and more.
- Wellness Initiatives: Access discounts on health insurance, gym memberships, and other wellness programs to help you thrive both personally and professionally.
Our Culture:
At Suncorp, we’ve been building futures and protecting what matters for over 100 years. We believe in putting our purpose into action – focusing on our customers, being innovative, and driving performance. Caring for others, doing the right thing, and showing courage are the values that guide us.
At Suncorp, we value diversity and unique perspectives, and we’re excited to hear from candidates of all backgrounds. If you’re passionate about helping others and ready for an exciting career opportunity, chase the sun, apply online today.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact glenn.stephens@suncorp.com.au for a confidential conversation.
Apply now
Back to search results
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time