Brisbane OR Sydney
- Unique opportunity to join a large complex environment with a market leader
- Suncorp is at the forefront of End User Compute best-of-breed technology
- Join a collaborative culture with a strong emphasis on career goals; 50% WFH
We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
About the role:
This Service Specialist plays a vital role in the End User Compute team which delivers a range of services supporting a wide variety of products including Desktops, Laptops, Printers and Applications including the Microsoft Operating System and Office applications.
In addition to providing technical leadership and guidance you will provide oversight and governance of the Managed Service Provider’s performance both operationally and strategically to support the devices, platforms, processes and Partners, ensuring the environments are operational and compliant and within Suncorp's risk appetite. This includes life cycle management of the fleet including the operating systems and applications required for Suncorp to deliver on customer needs and expectations.
This is a great opportunity for someone who is looking to step away from a hands-on tech role while still utilising your experience in InTune and Configuration Manager. Suncorp is at the forefront of End User Compute technology so there is plenty of scope to develop new skills to enhance your career.
What you’ll do:
Ensure the provision of secure End User Compute platforms built on Microsoft and Citrix technologies by:
- Providing input to strategic plans and roadmaps for End User Compute activities to align with organisational goals and objectives.
- Offering expert advice and recommendations on Microsoft and Citrix technologies to support edge devices and application packaging and delivery.
- Actively participating in troubleshooting and resolving technical issues related to End User Compute services.
- Governing IT Partners to deliver best in class services, through Governance, Reporting and Continuous Service Improvement.
- Developing, maintaining and continuously seek improvements to the processes and procedures to maximise customer experience.
- Ensuring the health and availability of End User Compute platforms and services.
What you’ll bring:
- Five+ years of experience with End User Compute technologies managing a fleet that consists of physical devices and cloud desktops and applications in a large complex organisation
- In-depth knowledge of:
- Windows 10 and 11 Operating Systems
- Microsoft Surface Laptops
- Microsoft Intune and Configuration Manager
- Must have a good understanding of applications, integration and packaging; patching and vulnerability management
- Previous experience in service delivery, working with and managing technology partners to deliver first class technology services
- Demonstrated knowledge of Infrastructure services
- Working in the financial/insurance industry would be beneficial
- Strong collaboration skills and the ability to build effective relationships
- A genuine passion for technology and service delivery
What we can offer you:
- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
About Suncorp:
We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
If this opportunity sounds like the challenge you have been looking for, please apply online today.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, contact melissa.turkington@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time