Start Date: ASAP
Location: Brisbane, Sydney, Melbourne or Adelaide
Duration: 6-Month Maximum Term Contract
Role Type: Full-time - Monday to Friday
At Suncorp, we’re committed to being there for our customers in the moments that matter most.
The Specialty Claims team currently has an opportunity available for a phone-based role, and we’re looking for an enthusiastic team member who is passionate about delivering high-quality customer service over the phone. In this role, you’ll be the first point of contact for customers with active claims, providing guidance and support to help them understand the process and move their claims forward. If you thrive in a fast-paced call environment, enjoy solving problems in real time, and are driven by helping others, we’d love to hear from you
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking on a job - you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer:
- Salary: Competitive Annual Salary + Performance Based Incentives
- Leave Benefits - Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
- Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
- Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
- Reward & recognition programs: We celebrate your hard work and achievements!
- Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
- Reputable Employer - National, trusted company with an inclusive and diverse workplace.
- Community Engagement - Involvement in Charity events like Spirit to Cure.
What You’ll Do
- Be the first point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boat
- Communicate with customers, repairers, brokers, external assessing companies and tow providers
- Manage a high volume of inbound calls with care and efficiency
- Keep customers informed with timely and clear updates on their claim
- Apply best practice in line with our Best Claims Practice standards
- Listen actively and empathetically to understand each customer’s situation
- Progress claims effectively and in line with service level agreements
- Use sound judgment and problem-solving skills to reach fair outcomes
- Maintain accurate and up-to-date claim records
- Resolve customer and stakeholder complaints professionally
- Ensure each interaction moves the claim meaningfully toward completion
- Minimise rework and repeat customer contact
- Adhere to the General Insurance Code of Practice and internal guidelines
What You’ll Bring
- Strong customer service experience
- Excellent time management and prioritisation skills
- Clear and effective communication (both written and verbal)
- Active listening and attention to detail
- Confident decision-making and critical thinking abilities
Hours & Training
You’ll work Monday to Friday, 37.5 hours per week, and will be rostered to start your shift anytime between 8:00am – 9 :00am
To set you up for success, you’ll undergo 2-3 weeks of full-time, onsite & virtual training, Monday to Friday, at your relevant office.
Working from Home
After training, you’ll have the option to work from home as part of our hybrid work model, subject to leader discretion. To be eligible for this, you must have:
- A reliable internet connection
- Dual monitors, a mouse, and a webcam
- An ergonomic workstation with a desk and chair in a quiet space
If this sounds like the opportunity you have been looking for, apply today. Chase the sun, apply online today.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time