- Use analytical and investigative skills to prevent and respond to scams and fraud across our brands
- Collaborate with compliance, cyber and legal to lift capability and impact
- Sydney location
About the role
You’ll investigate suspected fraud and financial crime with a focus on scams, analyse complex datasets for patterns and anomalies, and coordinate responses across stakeholders. You’ll communication with victims, prepare reports, uplift processes, and help refine detection methodologies that keep our customers safe.
What you'll do
- Lead end‑to‑end investigations into suspected financial crime, defining scope, impact and recommendations to protect customers and the organisation.
- Communicate with victims of scams assuring appropriate support is provided, evidence is collected, and preventative measures established.
- Apply advanced data analytics to large datasets to surface trends, typologies and subtle anomalies that indicate emerging risks.
- Prepare timely external and internal reports, ensuring accuracy and compliance with relevant laws and standards.
- Maintain the Financial Crime case management platform to support effective information collection, analysis and decision-making.
- Partner with compliance, risk, legal, consumer and cyber teams to coordinate prevention strategies and communicate clear, actionable insights.
- Participate in industry forums associated with the reporting of scams and fraud.
- Contribute to continuous improvement by embedding lessons learned and uplifting techniques, tools and operating procedures.
What you'll bring
- 2+ years in financial crime, scams or fraud roles with a customer‑centred approach to outcomes and support.
- Applied analytics capability to interpret data, apply critical thinking, build reports, and explain findings to non‑technical audiences.
- Effective written communication: risk assessments, briefs of evidence, and intelligence reports that inform decisions.
- Stakeholder engagement skills to build relationships and adapt your communication style for internal teams and external bodies.
- Working knowledge of financial crime frameworks, typologies with specific knowledge or experience in scams.
- Exposure to fraud within telecommunications, digital platforms, banking, insurance or card schemes is highly desired.
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time