Brisbane (preference), Melbourne OR Sydney
- Unique opportunity to make this role your own in a leading Australian Insurer
- No day is ever the same, plenty of variety, end to end visibility
- Flexible working model, supportive and collaborative environment
Overview of the role
The role exists to deliver Information and Communications Technology (ICT) procurement category management and vendor management to Suncorp’s Insurance Technology business, specifically within the IT Infrastructure space. It will require the development of Category Plans, subsequent sourcing/negotiation initiatives and ongoing management of the existing contract portfolio and vendors, with a focus on application based/software providers. This activity is to be enabled by a good working knowledge of the ICT supply chain & associated commercials and strong stakeholder and vendor management skills.
You will have extensive experience managing Top Tier software providers and large contracts, such as IBM, Microsoft, ServiceNow, Oracle etc and understanding terms and conditions especially performance metrics like Service Levels and KPIs are essential. You will be required to manage monthly performance meetings and understand reporting including analysis of trends and issues.
Whilst experience of procurement is beneficial, vendor management experience is essential. The role has both an internal and external lens and works with multiple stakeholders at all levels.
This role sits within a close-knit team where no two days are the same, offering plenty of variety and allowing you to be involved in a range of activities end to end from idea generation to expiry.
This is a unique opportunity to join a leading Australian Insurer invested in the changing digital and environmental landscape, where you will have the chance to be involved in strategy creation and delivery of commercial outcomes that enable technology solutions that focus on building futures and protecting what matters for our customers.
What you’ll do:
- Manage external vendor relations & performance including SLA’s governance, adherence to the SMF while building strong partnerships
- Implement and manage vendor governance framework and supplier review processes, manage monthly performance meetings
- Perform as functional bridge amongst external vendors as well as internal stakeholders
- Develop and implement Category plans, sourcing strategies and/or negotiation strategies including define appropriate supply models for each category of spend and establish contracts that are competitive, reduce risk and optimise supply through appropriate SLAs
- Determine the roles & responsibilities between Technology Procurement & Vendor Management and stakeholders within T&T; this will involve an assessment of complexity, existing intellectual property, risk, legal requirements, budget ownership and other relevant factors
- Interpret T&C’s, resolve vendor disputes that have been escalated or are of a systematic or strategic nature and work with T&T Domains to resolve supplier performance and governance issues & coordinate development and tracking of improvement plans, if required
What you’ll bring:
- Minimum 5 years’ experience in vendor management or procurement, specifically experience with large software contract renewals and tenders
- Experience in ICT Category Management and Vendor Management (IT infrastructure ideally) to include Tier 1 Software providers, such as IBM, Oracle, ServiceNow, Microsoft etc
- Experience in large organisations with complex environments, a background in the Insurance industry would be highly regarded
- Experience in a centralised procurement/commercial environment providing services to a broad customer base.
- Experienced in achieving and being accountable for tangible commercial results.
- Experience in delivering quality outputs within tight timeframes within a standardised project management framework and structured procurement approach.
- Experience in working with others in a (preferably commercial) strategy setting role.
- Experience in influencing stakeholders at all levels of the organisation, and delivering quality outputs within tight timeframes
What you’ll enjoy
Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on‑the‑job learning and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships and reduced super fees
- Paid volunteer leave, donation matching and unlimited emergency response leave
- Performance‑based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We foster an environment where people feel included, valued and connected, and we offer flexible work, career development and internal mobility.
If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact melissa.turkington@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time