Claims Advisor (Personal Injury Claims)
An exciting opportunity is available for a motivated, customer‑centric Claims Advisor to join Suncorp’s Personal Injury Claims team. In this role, you’ll manage a diverse portfolio of personal injury claims, driving timely, fair, and cost‑effective outcomes while delivering an exceptional claimant experience. You’ll play a vital role in supporting customers through their recovery journey and ensuring all legislative and procedural requirements are consistently met.
What You’ll Do
As a Claims Advisor, you will:
- Act as main point of contact for customers, handling inbound calls with empathy and clear communication.
- Manage a portfolio of complex personal injury claims from lodgement through to final resolution.
- Apply legislative, regulatory, and procedural requirements to ensure all claims are assessed accurately and efficiently.
- Engage with injured claimants and stakeholders—including legal representatives, medical professionals, and service providers—to facilitate early and effective claim resolution.
- Identify rehabilitation needs and coordinate tailored support to promote timely recovery.
- Review and interpret medical, financial, and investigative reports to guide informed, fair, and defensible decisions.
- Manage litigated claims, contributing to settlement conferences, mediations, and hearings as required.
- Develop and refine claim strategies to optimise outcomes relating to cost, duration, and customer wellbeing.
- Collaborate with internal experts, including Technical Advisors, Injury Management Advisors, and Investigations teams, to strengthen decision‑making and drive best‑practice outcomes.
What You’ll Bring
- Previous experience in claims management, insurance, or a strong background in customer service.
- Highly developed analytical and decision‑making skills with strong attention to detail.
- Excellent written and verbal communication abilities, with confidence engaging diverse stakeholders.
- A strong customer focus and natural ability to build rapport and trust.
- Proven ability to manage time, prioritise effectively, and perform under pressure to meet targets.
- A commitment to continuous improvement and openness to change.
- A collaborative mindset and the ability to work both autonomously and within a team environment.
What We Can Offer You
At Suncorp, we believe in supporting and rewarding our people. Our benefits include:
- Employee Discounts & Rewards – Access exclusive offers across more than 400 major Australian retailers (including Myer, David Jones, Coles, and Woolworths), plus discounts on Suncorp Group brands such as AAMI, GIO, Apia, and Shannons.
- Study Support – Opportunities for external learning with financial support to help grow your career while you work.
- Parental Leave – 20 weeks of paid parental leave for permanent employees who are primary carers.
- Wellbeing & Lifestyle Benefits – Discounts on leading health insurance providers and subsidised gym memberships, along with a wide range of health and financial wellbeing initiatives.
Please note: specific benefits may vary depending on role, level, and location.
Why You’ll Love Working With Us
For more than 100 years, Suncorp’s purpose has shaped everything we do—building futures and protecting what matters. We are committed to delivering exceptional customer experiences by being courageous, innovative, and performance driven.
Our culture is built on caring for others, doing what’s right, and turning our words into action. We are proud to foster a workplace where diverse perspectives are valued, people feel included and connected, and everyone has the opportunity to thrive.
Chase the Sun – Apply Now
At Suncorp, we know we do our best work when our people reflect the diverse communities we serve. We encourage applications from individuals of all backgrounds and are dedicated to creating an inclusive, accessible environment.
If you require further information, support, or adjustments to participate equitably during the recruitment process, please contact jenna.halfpenny@suncorp.com.au for a confidential discussion.