- Hybrid working with flexible start times
- Purpose-led dispute resolution with real customer impact
- Strong development support and career progression pathways
Make a meaningful impact by delivering fair, transparent decisions for customers, while building a specialist career in personal injury dispute resolution.
About the Role
As a CTP Internal Review Specialist, you will conduct independent reviews of claims decisions under the Motor Accident Injuries Act 2017. Working within Suncorp’s Personal Injury Dispute Resolution Team, you will apply legislation, evidence and clinical or legal expertise to ensure fair and timely outcomes for customers and the business. This role offers autonomy, flexibility and the opportunity to grow specialist capability in a supportive environment.
What You’ll Do
- Conduct independent internal reviews of CTP claims decisions by assessing evidence, applying legislative tests, and determining fair outcomes
- Prepare Certificates of Determination and clear Statements of Reasons that explain decisions in plain English
- Apply current legislation, Personal Injury Commission decisions and NSW court outcomes to ensure compliant and consistent decision-making
- Identify claim trends and contribute insights that support continuous improvement across the claims process
- Collaborate with stakeholders across claims, legal and medical disciplines to support effective dispute resolution outcomes
What You’ll Bring
- Experience in insurance claims, ideally within the NSW CTP MAIA scheme, applying legislation to real-world decisions
- Qualifications in Law, Insurance, Medicine, Allied Health, or equivalent professional experience
- Demonstrated ability to interpret legislation and document clear, well-reasoned decisions
- Experience in dispute resolution, complaints handling or internal review functions within regulated environments
- Strong analytical skills with high attention to detail and confidence managing complex information
- Ability to communicate technical findings clearly and empathetically to customers and stakeholders
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time