- Lead a customer focused team
- Support Tow Providers in achieving required outcomes
- Melbourne location
- Permanent opportunity
The primary purpose of the role is to provide leadership and operational support to the Motor Claims Customers Towing team, which is responsible for coordinating timely and cost-effective tows of damaged vehicles.
What you’ll do (not limited to):
- Leading and coaching a customer focused, agile and highly engaged team to deliver desired performance outcomes against agreed business objectives.
- Leading a culture of innovation by proactively reviewing systems and processes including recommending solutions at team and department level.
- Building strategies for creating and sustaining a unified and engaged team culture.
- Proactively managing Towing WIP and workflow to improve customer outcomes and claim management.
- Collaborate with providers to coordinate tows to support timely assessments of vehicles.
- Monitor overall Towing spend to ensure costings are consistent with agreements and legislation.
What you will bring:
- Minimum 8 years’ professional experience most of which spent leading teams (mandatory).
- Demonstrated customer relations and complaint management experience.
- Proven ability to lead a diverse, flexible team; genuine passion for people leadership.
- High level organisational skills with the ability to prioritise work from several different directions and manage workflow proactively.
- Proven experience in customer services; adopts a customer obsessed mindset.
What's in it for you:
- Competitive salary package
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).
What you will love about working with us:
Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in banking and insurance to deliver just that – and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Chase the sun, apply online today. For further information contact liam.Saif@suncorp.com.au
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time