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Performance & Delivery WalkMe Specialist

Job No: 672894

Canberra, Rest of ACT, Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Central Coast, Newcastle, North Coast, South Coast, Western NSW, NSW - Other, Brisbane - Inner Suburbs & CBD, Brisbane - Outer Suburbs, Toowoomba, Gold Coast, Sunshine Coast, North QLD, Far North QLD, Western QLD, Central QLD, QLD - Other, Adelaide, Rest of SA, Hobart, Rest of TAS, Melbourne - Inner Suburbs & CBD, Melbourne - Outer Suburbs, Gisborne, Rest of VIC, Perth, Rest of WA

Permanent Full Time

Insurance, IT

Pay Band 5

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  • Establish and manage the WalkMe platform within Workers’ Insurance
  • Permanent full-time opportunity
  • Location flexible

About the role

Suncorp Insurance aims to be Australia's leading Personal Injury Insurer. In this role, the Performance & Delivery Specialist will establish and manage the WalkMe platform within Workers’ Insurance, ensuring its effective integration and utilisation. This role supports digital adoption by simplifying and enhancing the user experience.

The specialist is responsible for designing, developing, and implementing WalkMe solutions to boost user engagement with digital tools and platforms. This requires a deep understanding of WalkMe functionalities, strong technical skills, and the ability to collaborate with cross-functional teams to deliver impactful digital adoption initiatives.

What you'll do

  • Design and develop WalkMe solutions, including walkthroughs, smart tips, launchers, and other in-app guidance elements
  • Customise and configure WalkMe functionalities to meet specific business needs and requirements
  • Lead the implementation of WalkMe solutions across Personal Injury Insurance
  • Provide training and support to internal teams and end-users on the effective use of WalkMe tools
  • Create documentation and resources to facilitate user adoption and self-service support

What you'll bring 

  • Minimum of 2 years of experience in digital adoption, learning and development, or a related area, with a focus on platforms like WalkMe
  • Strong understanding of digital adoption principles and best practices
  • Excellent coaching, training, and presentation skills
  • Certification in WalkMe or other digital adoption platforms is highly desirable
  • Knowledge of relevant General Insurance practices and policies

Download File INS_PICU_Performance & Delivery WalkMe Specialist.docx

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact phillip.jarratt@suncorp.com.au.

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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