Brisbane (pref), Sydney (pref) OR Melbourne
- Play a significant role in one of the largest transformation programs undertaken by Suncorp – Digital Insurer
- Key to ensuring a successful transition that meets guardrails and frameworks
- Hybrid working model, supportive and collaborative culture
Overview of the role
This is a great opportunity for a Suncorp employee to work on the Digital Insurer program and ensure a seamless transition of Digital Insurer technology assets and applications from program to BAU.
The intent of the Digital Insurer (DI) program is to enable the business to deliver new products (including modular products), more seamless customer experiences, and it will support the delivery of a simpler, digital business. Radical simplification and significant improvement in the speed & cost of change are a critical measures of success of the program and it’s essential this role influences and champions these objectives within the Platform and more broadly. Automation and simplified solutions need to build at the heart of each platform to aid long-term agility.
This role focuses on Quality Assurance and Service Management to ensure that operational readiness is achieved on Digital Insurer. Working with Orchestration Leads, Platform Delivery Managers, Platform Product Owners, Chapters and Managed Service teams, this role will act as the interface between Managed Services teams and DI squads in driving a successful Managed Services transition.
Ideally you will currently work in Service Delivery or data engineering and be driven to provide governance and thought leadership on this significant transition.
What you’ll do:
- Collating high level estimations for Managed Services support (Services Support cost patterns) at design stage; to include in solution design/segments and feeding into total cost of ownership assessments
- Working closely with squads during delivery stage to understand the solutions being delivered and arranging for Managed Services team members to build knowledge of solutions
- Ensuring that artefacts/documentation and knowledge transfer are of sufficient quality at release stage to ensure that applications and assets can be successfully supported in Production by Managed Services teams
- Supporting during hypercare and warranty stages if required
This role will also collaborate heavily with the Data Engineering Practice, Chapter Leads, Technical Leads, Platform Delivery Managers, Platform Technology Managers and Platform Product Owners in:
- Understanding platform and chapter guardrails and ensuing that DI data squads are designing and delivering in line with these
- Establishing and co-ordinating quality assurance activities pre-release to ensure that all solutions deployed meet the relevant frameworks and guardrails
What you’ll bring:
- Minimum 5 years experience in IT design, development or release roles
- Minimum 5 years experience working with Service Management and asset management or expert knowledge of Data Engineering, architecture or technology delivery
- Vendor/supplier management expertise (Desired)
- Minimum 5 years of people leadership experience (direct/ in-direct)
- Proven track record of driving capability uplift
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- Demonstrated capabilities in establishing ways of working, guardrails and frameworks and quality assurance processes for Data
- Strong people collaboration experience and influencing skills
- Demonstrated success in establishing QA frameworks and processes
PD - Service Transition Lead (combined) v.1.docx
If this opportunity sounds like the challenge, you have been looking for, please apply online today. For further information regarding this position, please contact melissa.turkington@suncorp.com.au
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved, and respected for their perspectives and contribution.
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time