Performance Advisor

• Monitor claims performance and quality, providing innovative solutions and support
• Permanent full-time opportunity
• Sydney or Newcastle location

About the role

Statutory Classes covers Suncorp’s CTP and Claims Contracts businesses, which operate within a regulated environment.  As Australia’s largest Statutory insurer, Suncorp aspires to be the leading personal injury insurer across all schemes and markets nationally.

The Performance Advisor role exists to support the Claims Contracts Business to achieve required performance and quality to maximise customer outcomes and minimise remuneration deductions under claims management contracts. Working closely with the Performance Senior Advisors to focus on performance and quality requirements specific to the needs of the Claims Contracts business and meeting performance and compliance obligations under contracts and service standards with our clients, such as icare. 

The role will work collaboratively with the Claims leadership and teams by monitoring claims performance and quality, providing innovative solutions, and enhancing procedures.

What you'll do

• Understand performance metrics and key drivers that impact portfolio outcomes
• Collate results & key drivers that impact portfolio performance
• Analyse compliance and operational measures to suggest solutions aligned with icare requirements
• Work closely with Quality & Performance team members and Claims team to uplift compliance and operational performance

What you'll bring 

• Minimum 3 years’ experience in managing NSW Workers Compensation claims
• Strong Technical, Injury Management and Strategic understanding in claims
• Demonstrated ability to deliver effective claims analysis and insight
• Experience in dealing with reporting and data (QLIK)
• Good experience with performance and quality metrics

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact phillip.jarratt@suncorp.com.au.

Apply now

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Advertised: 17 Sep 2024 AUS Eastern Standard Time
Applications close: 01 Oct 2024 AUS Eastern Standard Time