- Permanent role
- Lead a team of Complex Claims Coaches and Operational Specialists
- Build a culture of technical and operational excellence throughout the Commercial Claims team
- Brisbane or Sydney CBD location / hybrid wfh
The Leader Complex Claims Support is accountable for enabling exceptional claim outcomes through the delivery of operational insights, complex claims technical support and process excellence across the Commercial Claims business. Using their broad understanding of the diversity of commercial claims processes and products, they will lead a team of specialist claims resources creating an ecosystem of robust and efficient process design, implementation and continuous improvement and complex claims technical enablement; that enables front line teams to deliver consistently high-quality claims outcomes for our business partners and customers.
Key Responsibilities include but not limited to:
- Develop and promote opportunities for change that generate efficiencies, drive productivity and improve quality
- Building frameworks and programs that convert the claims management expertise in your team to uplifting front line claims teams technical competency, decision making and expertise in managing complex commercial claims.
- Enabling the financial success of the Commercial Claims portfolio through the design and delivery of process improvement initiatives across complex claims teams including reserving practices, technical quality framework execution, regulatory compliance and service delivery
- Manage delegations of work across direct and indirect reports to achieve or exceed key result areas to ensure consistency of technical decision making across all commercial claims teams.
Skills & Experience:
- 2 years frontline leadership in a claims or underwriting environment
- BPO management
- 5 years complex claims management
- Claims management relating to underwriting agencies and binder agreements
- Strong understanding of commercial insurance products, underwriting practices and product design.
Our culture:
Working as part of Suncorp you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Employee benefits | Suncorp Group
If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact annette_frasca@suncorp.com.au
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time