- Bris, Syd or Mel based with hybrid work arrangements
- Join our high performing Risk & Advocacy team
- 12 month secondment opportunity
Suncorp Group firmly believe in contributing to a more resilient Australia. This means striving to enhance the skills of our people, building stronger relationships with customers, and leveraging the power of innovation and technology.
The Internal Customer Relations team is committed to continuously improving the quality of our customers’ experience, partnering with our colleagues to actively respond and resolve customer complaints. Using customer feedback to turn negative experiences into positive ones, the team advocates for our customers to highlight and fix pain points and improve customer experiences.
What you’ll do
- Lead and manage a team of Customer Relations Specialists and Senior Customer Relations Specialists.
- Develop and coach team members to ensure that all decisions are made with the aim of timely resolution of customer complaints.
- Ensure that the team adhere to regulatory requirements and to ensure the team achieve results in line with set goals and targets.
- Generate continuous improvement initiatives through active stakeholder management.
- Ensure that customers are at the forefront of all complaint decisions to improve the customer experience.
- Manage the investigation and response to the verbal and written complaints of our customers, aligned to both business and customer needs, while ensuring the outcome provided to the customer is fair in all the circumstances.
What you’ll bring
- Degree in Business, Law or other relevant field – Desired but not mandatory
- Completion of leadership courses mandatory.
- Dispute resolution, negotiation or mediation studies desired.
- Minimum of 18 to 24 months experience leading people.
- Advanced knowledge of insurance products, systems, and processes.
Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
If this role sound like the opportunity you’ve been waiting for… Chase the sun, apply online today
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution. For further details on accessibility please email Melanie.young@suncorp.com.au
Apply now
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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time