WC UW Claims Support Officer

We have multiple exciting opportunity for WC UW Claims Support Officer to join our Team in Sydney on a permeant full-time opportunity. 

Position Overview:

• Job Title: WC UW Claims Support Officer
• Location: 10 Shelley Street, Sydney 2000
• Salary: $76,400 inclusive of 11.5% Super
• Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
• Shift Patterns: Full-time 37.5 hours per week - Monday to Friday 

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.

What you’ll do

• Manage Insurance phone queues as per Contact Centre targets.
• Investigate, gather and follow-up additional information as requested by Claims Team.
• Validate claim details and refer to business partners.
• Undertake review and audit tasks as directed.
• Manage complex escalations from business partners.
• Support the wider operations and Insurance team.
• Participate in learning and development, coaching and performance improvement activities as directed by Leader.
• Assist with other queues during times of need when possible.
• Work collaboratively with business partners to help them perform their designated tasks.

What you’ll bring

• Certificate or qualification in Administration, Business, Accounting or Finance would be well regarded.
• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
• Communication skills – ability to convey and explain information, coherently and confidently both oral and written.
• Computer skills – proficient keyboard skills and knowledge in Microsoft Office applications.
• Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes.
• Ability to provide client support and service to resolve issues via phone calls.
• Problem solving skills.

If this sounds like the next opportunity you've been waiting for, we'd love to see your application. 

Chase the Sun, apply online today

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Advertised: 12 Nov 2024 AUS Eastern Daylight Time
Applications close: 24 Nov 2024 AUS Eastern Daylight Time