Digital Service Product Owner – Mobile Apps

Digital Product Owner – Mobile Apps

• Permanent Role
• Location Melbourne, Brisbane or Sydney

About the role:

The Digital Product Owner – Mobile Apps will be responsible for supporting the Consumer Insurance functions within the Digital Service domain for all aspects of mobile app delivery. This includes the technical and business integration of existing and emerging authenticated experiences, to enable the delivery of the best-in-class, digital customer experience.

The role of the Digital Product Owner – Mobile Apps is to lead and provide support to the delivery and business ownership of the mobile app-based digital self-service assets, tools and experiences. This role will be leading a stream of work primarily focusing on new features and optimisation within the Insurance Self Service mobile apps (AAMI app, Suncorp App, GIO app and Shannons App).

More specifically, you will:

•  Support the business owner on all mobile digital assets, customer services and tools.
• Provide operational support of the alignment across the network of internal stakeholders (Insurance Claims & Operations) involved in the implementation of mobile app features.
• Facilitate the delivery and ongoing management of features for the digital service assets, including customer support management.
• Track performance and customer insights for digital service assets and explore future growth opportunities.
• Support the operational collaboration with technology delivery and infrastructure teams.
• Work collaboratively with supporting teams within the Digital Customers function to drive practical channel strategy realisation.
• Work collaboratively with assisted channel teams across Insurance functions to better understand business and customer impacts and identify further opportunities for integration of conversational technologies across channels.

Key Stakeholder Relationships:

• Develop and maintain a strong working relationship with Insurance functions, including assisted channel functions, and with relevant internal teams and functions including technology teams.
• Maintain a strong working relationship with delivery teams within Digital Customers, Insurance functions, assisted channels and technology to execute digital conversational solutions.

About You:

• Tertiary qualification - Business, eCommerce, Information Systems, Marketing or related disciplines (Desired) or the equivalent professional experience.
• Digital and Financial services industry experience (Mandatory).
• 2-3 years of experience operating within a digital / eCommerce environment, ideally from an insurance environment, claims experience (desirable).
• Previous experience delivering digital programs of work and implementation of complex digital solutions with proven business outcomes.
• Track record of building collaborative relationship with a diverse stakeholder base.

Key Capabilities:

• Strong structured and logical thinking, attention to detail, problem solving skills.
• Awareness of current mobile-native technologies and emerging mobile experience trends.
• Passionate customer experience advocate.
• Advanced level of Agile maturity - embedding the principles.
• Advanced level in JIRA, Confluence and Project Management tools.
• Experience developing strong relationships based on mutual trust and respect.
• Team player with a solution-oriented approach and a natural passion for innovation and creativity.

Apply now

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Advertised: 13 May 2025 AUS Eastern Standard Time
Applications close: 16 May 2025 AUS Eastern Standard Time