Are you ready to Chase the Sun? A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters.
We're excited to announce multiple openings for Sales and Underwriting Consultants. Be among the first to apply and secure your spot with us.
We are looking for customer obsessed people to join our team as an Insurance Consultant.
Hours of work are below:
75 hours per fortnight (excluding unpaid meal breaks).
Your normal times and days of work are between 8.45am - 5.15pm Saturday and Sunday, 7.45am – 8:00pm Monday to Friday, with the hours set by fortnightly roster.
Our commitment to developing our people means your customer service and sales career journey will be enhanced during you time at Suncorp. We will also train you to be an underwriter, so that you can evaluate the risks involved when insuring people’s home, contents, and vehicles.
The first 3- 6 months of your career with us will be based in our office during your training period. When you're ready, you will transition to flexible working, which includes working from home up to 50% of the time.
Being there for our customers is important. You’ll be interacting with our customers and brokers via phone and emails, working 37.5 hours over a 6-day week. Monday to Friday, the first shift starts 8am with the last shift finishing at 6.30pm. On Saturday the shift is 9am to 5pm. We publish our rosters a month in advance to give you the opportunity to plan your life outside of work.
Your responsibilities will include:
- Evaluating risks and providing insurance quotes for our new and existing customers
- Fulfilling customer requests in a timely and efficient way
- Responding to customer and broker queries
- Building and maintaining relationships with our customers and brokers
- Managing customer complaints in line with Suncorp NZ complaints framework to achieve a positive outcome
What you need to succeed:
- Excellent customer service skills
- Mandarin/Cantonese language skills advantageous
- Relationship management skills
- Resilience to manage complex tasks
- Excellent communication skills
- Strong analytical, attention to detail and good commercial decision-making ability
- Computer literacy
- Flexibility & desire to work in a fast-paced environment
- A growth mindset to enhance your technical skills through our Underwriting Academy
What we can offer you:
- Free life, salary continuance and trauma insurance cover
- Discounts on Asteron Life, Vero, Southern Cross medical insurance
- Flexible leave of up to four days per year in addition to annual leave
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance
- $250 annually for gym membership or hobbies
- Ongoing learning and development opportunities
- Opportunity to join the employee share plan
About Suncorp NZ:
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
If this role sounds like you, apply online today!
Apply now
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Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time