Customer Relations Admin
Join our Internal Customer Relations team as a Customer Relations Admin and help turn customer complaints into positive experiences. We're looking for a proactive and customer-focused individual to manage and resolve customer complaints with fairness and care.
This role is a 12-month secondment and is open to internal applicants in Sydney or Melbourne. This role operates in a call centre environment, managing emails and telephone calls along with creating complaint records within Customer Workbench. This role can create a pathway to becoming a Customer Relations Specialist.
What you’ll do
- Accurately record and maintain customer information for complaint resolution
- Respond professionally to customer concerns, both verbally and in writing
- Consistently meet quality audit standards
- Build and maintain strong relationships with customers and internal stakeholders
- Support leadership in setting goals, deliverables, and resource needs
- Contribute to team goals through active participation and support for colleagues
- Be a positive role model and engaged team member
- Build strong, mutually beneficial relationships with team members
- Go beyond stakeholder expectations by offering flexible and innovative solutions
If you're passionate about customer service, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you
What you’ll bring
- Dispute resolution, negotiation or mediation studies desired
- Minimum 12 months in an insurance role
- Knowledge of Suncorp insurance products, systems and processes
- Knowledge of relevant compliance standards, legislative requirements and industry codes
- Comprehensive knowledge of complaints processes and procedures
- Working knowledge of team standards and metrics, centre benchmarks and company standards
- Some understanding of business, market and external environments
- Occasionally required to work extra hours to meet deadlines and other tasks that may be required
If this sounds like the opportunity you have been looking for, apply online today. For more information, please contact Jenna.Halfpenny@suncorp.com.au.
This role is an internal role only and is not open to any external applicants.
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time