Customer Relations Specialist

Join our Internal Customer Relations team and help turn customer complaints into positive experiences. We're looking for a proactive and customer-focused individual to manage and resolve customer complaints with fairness and care.

What you’ll do

• Accurately record and maintain customer information for complaint resolution
• Respond professionally to customer concerns, both verbally and in writing
• Meet team targets for tracking, resolving, and reporting complaints, as well as Quality Assurance benchmarks
• Consistently meet quality audit standards
• Build and maintain strong relationships with customers and internal stakeholders
• Support leadership in setting goals, deliverables, and resource needs
• Contribute to team goals through active participation and support for colleagues
• Be a positive role model and engaged team member
• Build strong, mutually beneficial relationships with team members
• Go beyond stakeholder expectations by offering flexible and innovative solutions

If you're passionate about customer service, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you

What you’ll bring

• Dispute resolution, negotiation or mediation studies desired
• Minimum 12 months in an insurance role
• Knowledge of Suncorp insurance products, systems and processes
• Knowledge of relevant compliance standards, legislative requirements and industry codes
• Comprehensive knowledge of complaints processes and procedures
• Working knowledge of team standards and metrics, centre benchmarks and company standards
• Some understanding of business, market and external environments
• Occasionally required to work extra hours to meet deadlines and other tasks that may be required

Apply now

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Advertised: 29 Apr 2025 AUS Eastern Standard Time
Applications close: 06 May 2025 AUS Eastern Standard Time