- Ensure IT application operations, aligning teams with business needs and leading ITIL processes
- Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
- Melbourne location with great WFH flexibility
About the role
As a Service Delivery Specialist, you’ll ensure the smooth operation of IT applications within your portfolio, working with internal and external run teams using SIAM and ITIL frameworks. You’ll provide expert support across all aspects of Service Delivery, aligning operational teams with the technical and business needs of their systems. As a key interface with partners, you’ll engage in daily operations and governance forums, and lead ITIL processes including Release, Change, Incident, Problem, and Asset Management across multiple technology teams.
What you'll do
- Ensure optimal operation of assigned systems by providing or sourcing subject matter expertise to meet business needs
- Work with SIAM and Service Delivery Practices to ensure partners perform run activities in line with ITIL standards and agreed SLAs
- Work with Service Delivery practice and platform teams to support smooth application operations
- Drive continuous improvement across processes and technology to enhance service delivery
- Support change and release management ensuring changes align with availability and automation goals
- Maintain accurate asset and service management data in partnership with the wider ITSMS team
- On-call support for critical production issues, where required
What you'll bring
- 2+ years’ experience in Software Development or IT Service Delivery
- Knowledge of core ITSM processes (Incident, Change, Problem, Config, Availability, etc.)
- Experience establishing and managing IT run models for critical business functions
- Strong understanding of ITSM frameworks and IT operations
- Familiar with IAM tools and processes (e.g. CI/CD, ForgeRock, Oracle IAM, Spring Boot, Azure)
- ITIL v3 or v4 certification (preferred)
Service Delivery Specialist Identity PD.docx
At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time