Internal Customer Relations Leader

Be the voice of our customers and lead a team that makes a real impact.

We're on the lookout for a passionate and driven leader to guide our Internal Customer Relations team - championing customer needs, turning challenges into opportunities, and lifting the standard of every customer experience.

This is a 12 month secondment opportunity. 

In this role, you’ll:

• Inspire and lead a high-performing team of Customer Relations Specialists
• Coach and empower your team to deliver fair, timely, and customer-first complaint resolutions
• Ensure compliance while driving team success through clear goals and accountability
• Turn feedback into action—identifying pain points and driving meaningful change
• Partner across the business to improve processes and outcomes for our customers
• If you're ready to lead with purpose and make a lasting difference, we’d love to hear from you

What you’ll bring

• Completion of leadership courses (mandatory)
• Dispute resolution, negotiation or mediation studies (desired)
• Tertiary qualifications (desired)
• Minimum of 18 to 24 months experience leading people (desired)
• Advanced knowledge of insurance products, systems, and processes
• Occasionally required to work extra hours to meet deadlines and other tasks that may be required

Apply now

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Advertised: 04 Jun 2025 AUS Eastern Standard Time
Applications close: 13 Jun 2025 AUS Eastern Standard Time