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Procurement Helpdesk Consultant

Job No: 676063

Brisbane - Inner Suburbs & CBD

Max Term Full Time

IT

Pay Band 4

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Brisbane

  • Fantastic entry-level role with wide exposure across procurement
  • Lots of scope to learn from a well-established, experienced and close-knit team
  • Flexible working model, hybrid working – 50% WFH

 

Overview of the role

Kick-start your procurement career with this 12-month fixed term contract working for one of the largest Insurers in Australia!

If you have a background in procurement, call centre or analytics, combined with strong communication skills then this is a unique opportunity to move into procurement and learn from a well-established team of procurement professionals.

You will be the first point of contact in the end-to-end management of queries to do with the procurement system, process or policy by phone, email and other channels (approx. 320+ emails queries in addition to telephone queries.).

Working in a small close-knit team you will be fully supported for any points of escalation. You will have exposure across a wide range of procurement areas enabling you to broaden your skills and take your procurement career to the next level.

 

What you’ll do:

As the first point of contact for the procurement mailbox you will be responsible for:

  • End-to-end management of queries to do with internal procurement system, process or policy by phone, email and other channels (MS Teams, yammer etc)
  • Work closely with offshore Genpact Procurement Operations team and Payment Services team to provide complete solutions to queries
  • Escalation point to investigate and manage urgent contract execution, Purchase Order processing, payment enquiries or processing challenges
  • Facilitate efficient and effective engagement with offshore procurement partners
  • Support and assist Category and Sourcing Managers with purchasing resolution, customer feedback, contract and supplier management

 

What you’ll bring:

  • Previous experience working in a call-centre or analytics
  • Knowledge of procurement would be beneficial but is not essential
  • Highly developed customer focused approach with advanced analytical skills
  • Adaptable and supportive of a fast changing, continuous improvement culture
  • Strong oral and written communication skills to achieve work outcomes and maintain effective work and stakeholder relations
  • Ability to deal with a range of issues that may involve uncertainty and require a multi-disciplinary solution
  • Excellent PC skills, particularly with the full Microsoft Office suite of programs.
  • Ability to cope with pressure while collaborative and consultative; deadline and accuracy driven
  • Strong team player, flexible mind-set

 

Download File PD - Procurement Helpdesk Consultant_Feb25.docx

For more information please melissa.turkington@suncorp.com.au 

 

Apply now

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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