Service Delivery Manager

We're seeking an experienced IT Service Delivery Manager to provide strategic leadership and end-to-end accountability for the delivery, transition, and support of IT services across Suncorp artificial intelligent applications. In this role, you'll oversee both partner-managed and internally managed artificial intelligent applications in production, ensuring alignment with Service Integration and Management policies to maintain high-quality, consistent support services.

You’ll bring strong technical expertise, excellent stakeholder management skills, and a solid understanding of managing IT assets. A key focus will be on service performance, driving continuous improvement by collaborating closely with internal teams and external partners.

What you’ll do

• Own end-to-end service delivery for applications, balancing time, scope, risk, and quality to achieve key outcomes
• Manage both internal and third-party delivered services, ensuring performance and driving improvements
• Provide oversight and build strong partnerships with external providers
• Own service delivery roadmap and quarterly planning
• Track and report delivery status, risks, issues, and dependencies
• Lead asset governance and manage delivery-related risks
• Support budgeting, performance metrics, and reporting to CTO & AI forums
• Champion and model agile mindset in all interactions

What you’ll bring

• Relevant certifications in Project Management (e.g., PMBOK, Prince2, Agile) and ITIL (v3 or 4) (preferred)
• University degree or professional qualifications (desirable)
• 5+ years’ experience in IT operations, service management, and security
• Strong knowledge of IT service frameworks (ITIL) and tools like ServiceNow
• Proven experience managing service providers and IT outsourcing contracts
• Skilled in incident and crisis management, including stakeholder communication and post-incident reviews
• Effective collaboration with frontline leaders and management teams
• Excellent stakeholder engagement, influencing, and relationship-building skills across all levels

Apply now

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Advertised: 04 Jun 2025 AUS Eastern Standard Time
Applications close: 13 Jun 2025 AUS Eastern Standard Time