Claim Specialist

Are you passionate about delivering exceptional customer service? Do you thrive on helping others in their time of need? Join Suncorp’s Motor Lodgment Team in Toowoomba and make a real difference every day.

We’re currently hiring Full-Time Motor Claim Specialists to support our customers through their motor claim journey. Whether you're early in your career or looking for a new challenge, this could be the perfect opportunity for you.

Position Overview:

• Job Title: Motor Claim Specialist
• Location: Hybrid Role – remote with occasional in-office requirements
• Salary: $60,000 + 12% Super + performance-based incentives
• Start Date: Monday 7^th July 2025
• Work Model: Hybrid working post probation period
• Training Location: Onsite at our Toowoomba office 7 weeks of full-time paid training (Mon–Fri, 8:30am–4:30pm)
• Holiday Restrictions: Please note, no leave can be taken during the 7-week training period
• Shift Pattern: Monday to Friday – start window between 8:00am and 10:00am

Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What You’ll Be Doing

• Providing friendly and efficient customer service via phone.
• Handling motor claim enquiries with empathy, urgency, and accuracy
• Building rapport and trust while navigating customers through their claim
• Working collaboratively with your team to balance service, risk, and performance

What We’re Looking For

• Strong communication skills and a customer-first mindset
• Confidence using multiple computer systems and tools
• Resilience, empathy, and the ability to manage sensitive situations
• Team players who are committed to growth and learning
• Previous call centre experience is a plus, but not required – we’ll teach you everything you need to know

Ready to Chase the Sun?

Apply now to kickstart your journey with Suncorp as a Motor Claim Specialist. Even if you don’t meet every requirement, we’d still love to hear from you!

Apply now

Back to search results

Advertised: 23 May 2025 E. Australia Standard Time
Applications close: 07 Jun 2025 E. Australia Standard Time