Support meaningful change. Lead with purpose. Deliver for our customers.
- Secondment opportunity until 30 June 2026 within our Customer Experience & Strategy team
- Flexible working arrangements – Any location
- Drive impactful delivery initiatives that improve our customer service experience
Our Customer Service Delivery Leads play a vital role in shaping and delivering initiatives that bring our Customer Service strategy to life, helping us deliver seamless, efficient, and caring service across our Consumer and Commercial Insurance brands.
We’re looking for a delivery-focused professional with strong stakeholder skills and a passion for improving the customer experience. If you thrive in a dynamic, collaborative environment and enjoy turning strategy into action, this could be your next step.
What you’ll do
- Lead the design and implementation of Customer Service initiatives with strong project governance
- Define scope, objectives, roles, and deliverables aligned to business outcomes
- Manage trade-offs across scope, time, cost, and quality to deliver initiatives effectively
- Proactively identify and resolve roadblocks, risks, and issues to keep delivery on track
- Collaborate with Customer Service teams and support functions (Comms, Change, Learning, WFM, Tech & Ops)
- Support the prioritisation of initiatives to minimise impact on frontline teams
- Deliver data-driven insights to guide stakeholder decision-making
What you’ll bring
- Strong experience in business improvement, change delivery or Customer Service operations
- Operational knowledge of Customer Service/contact centre environments is highly desirable
- Ability to turn strategy into actionable delivery plans
- Strong communication, collaboration, and stakeholder engagement skills
- Analytical and problem-solving mindset with the ability to manage competing priorities
- Familiarity with project tools such as SharePoint, Confluence and Jira, (or willingness to learn)
- Diploma in Business or Project Management (highly regarded)
If this opportunity sounds like the challenge, you have been looking for, please apply online today. For further information regarding this position, please contact luke.morandini@suncorp.com.au
CI_Customer Service_Delivery Lead.pdf
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time