Careers at Suncorp

Take the next step. Be part of something bigger at Suncorp.

Applicant Login Agency Login

Back to search results

National Repairer Operations Manager

Job No: 676337

Canberra, Rest of ACT, Various, Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Central Coast, Newcastle, North Coast, South Coast, Western NSW, NSW - Other, Darwin, Rest of NT, Brisbane - Inner Suburbs & CBD, Brisbane - Outer Suburbs, Toowoomba, Gold Coast, Sunshine Coast, North QLD, Far North QLD, Western QLD, Central QLD, QLD - Other, Adelaide, Rest of SA, Hobart, Rest of TAS, Melbourne - Inner Suburbs & CBD, Melbourne - Outer Suburbs, Gisborne, Rest of VIC, Perth, Rest of WA

Permanent Full Time

Insurance

Pay Band 6

Refer a friend Apply

  • Expression of interest for a critical role in our National Repairer Operations team
  • Flexible location nationally

About the role

The National Repairer Operations Manager will support the delivery of best cost, quality and customer outcomes through design and delivery of all supplier audits for Motor Claims. This will be achieved through the effective delivery of the national quality audit framework that ensures ongoing capability uplift and continuous improvement across the supply chain. The role will also have accountability for operational technology across the motor claims ecosystem. 

What you'll do

  • Active member of the Motor Claims extended leadership team and integral to achievement of scorecard metrics including average repair costs, customer satisfaction, average repair times and consistent quality outcomes
  • Manage the delivery and execution of a national Audit and compliance framework for the SPIRA (Suncorp Preferred Smash Repair network)  network through a team of Motor Performance Advisors
  • Manage the operational technology platforms strategy to deliver best in class efficiency and customer outcomes across both assessing and repair portfolios
  • Accountable for the strategic relationship with key technology vendors supporting the MotorClaims supply chain
  • Collaborate with local operational teams to identify improvement opportunities arising from audit programs and implement relevant remedies, including tailored coaching and training programs.
  • Proactively research industry trends and technical changes from collision repair, OEM’s and equipment suppliers, and collaborate across the claims teams to develop and implement capability

What you'll bring 

  • Extensive knowledge of the motor assessing and repair industry
  • Trade Qualification (preferred) or equivalent Motor Repair/Assessing operational experience
  • Proven leadership and coaching skills including experience managing remote teams
  • Understanding of State, Federal & Code requirements
  • Advanced knowledge of motor claims processes and assessment types

Download File National Repairer Operations Manager.docx

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.

Apply now

Back to search results

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Don't see a job for you?

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

Sign Up Today

Subscribe for job alerts

Click here