Service Delivery Manager

• Lead a small service delivery team with strong mentorship and support
• Location can be Brisbane, Sydney or Melbourne

Ready to take the next step in your IT career?

The Service Delivery Manager - Pricing and Insights, ensures reliable, efficient delivery of IT services aligned with SLAs and Suncorp business needs. They oversee daily operations, performance metrics, incident/problem management, and act as the primary stakeholder contact—managing relationships, escalations, and reporting. The role drives continuous improvement, enhances user experience, and ensures secure system operations by proactively managing dependencies and addressing vulnerabilities. They also support vendor management, budgeting, and service transitions, while leading teams where applicable to ensure smooth, cost-effective service integration.

This role requires participation in the on-call support roster.

What you'll do

• Monitor user satisfaction and drive service quality improvements
• Manage day-to-day relationships with managed technology partners and operations teams
• Oversee incident, problem, change, request, and security priorities
• Run Change Advisory Boards (CABs) in alignment with SIAM guidelines
• Identify and manage risks across cybersecurity, continuity, and service quality
• Own Service Transition for smooth handover to Run teams

What you'll bring 

• 5–10+ years in IT service management, operations, or delivery in complex environments
• Solid incident/problem management experience focused on minimising disruption
• Proficient with ITSM tools and frameworks (ITIL, SIAM)
• Skilled in vendor management and SLA negotiation/monitoring
• Experienced in cross-functional team collaboration and integrated service delivery
• Working knowledge of cybersecurity and secure software practices

 Service Delivery Manager - Pricing and Insights PD.docx

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.

Apply now

Back to search results

Advertised: 22 Jul 2025 AUS Eastern Standard Time
Applications close: 05 Aug 2025 AUS Eastern Standard Time