The role manages a portfolio of workers with highest needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders.
What you’ll do:
- Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers.
- Accurately review and assess claims, ensuring injured workers received their correct entitlements.
- Communicate in a clear and concise approach with all key stakeholders.
- Manage workflow to ensure that all activities are completed within applicable timeframes.
- Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
- Provide an excellent level of customer service to the legislative authority, employers and injured workers.
- Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing.
What you’ll bring:
- Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience.
- Strong team player with a proven track record of providing excellent customer service.
- Exceptional listening and communication skills in a high-volume work environment.
- Strong analytical or Quality Assurance focus.
- Focused attention to detail and accurate reporting skills.
- Ability to demonstrate compassion and empathy for the customer.
- Proven ability to build rapport with customers and key partners.
- Ability to interpret complex information and respond by developing appropriate actions.
- High standard of written and verbal communication skills.
- Effective case management skills in a high-volume work environment.
- Effective time management skills with the ability to adhere to strict timeframes.
- High level of resilience and ability to manage complex, sensitive and challenging matters.
- Allied Health experience would be highly regarded but not essential.
- Guidewire experience would be highly regarded but not essential.
The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time