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Quality Assurance Consultant

Job No: 676612

Canberra, Rest of ACT, Various, Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Central Coast, Newcastle, North Coast, South Coast, Western NSW, NSW - Other, Brisbane - Inner Suburbs & CBD, Brisbane - Outer Suburbs, Toowoomba, Gold Coast, Sunshine Coast, North QLD, Far North QLD, Western QLD, Central QLD, QLD - Other, Adelaide, Rest of SA, Hobart, Rest of TAS, Melbourne - Inner Suburbs & CBD, Melbourne - Outer Suburbs, Gisborne, Rest of VIC, Perth, Rest of WA

Max Term Full Time

Insurance

Pay Band 4

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  • Great opportunity to join our amazing Quality Assurance team  
  • 12-month internal secondment opportunity commencing September
  • Flexible location

About the role

As a Quality Assurance Consultant, you’ll be the key contact for Quality Assurance across Consumer Claims, providing independent oversight and ensuring the QA Framework supports business and compliance objectives. You’ll collaborate with stakeholders, analyse QA results, identify trends and opportunities for improvement, and contribute to training and coaching activities. The role also supports QA program initiatives, calibration and verification efforts, and helps maintain relevant QA tools, resources, and process knowledge to drive consistent, high-quality outcomes.

What you’ll do

  • Provide technical expertise, training, and coaching to QA teams and leaders to build capability and improve performance
  • Deliver regular analysis and insights on QA results, identifying trends and opportunities for improvement.
  • Build strong relationships with stakeholders to enhance collaboration and QA outcomes
  • Participate in QA calibration sessions to ensure consistency, identify trends and uplift capability
  • Offer subject matter expertise on QA practices, systems, and initiatives
  • Support sustainable business changes and risk minimisation to ensure compliance and exceptional customer outcomes

What you’ll bring

  • 2+ years’ experience in applying risk/compliance knowledge and advice or related field in financial services or insurance
  • 2+ years knowledge of Claims operating models, processes, and procedures
  • Expertise in Quality Assurance (QA), risk management, and business performance
  • Solid understanding of Group, Insurance, and Claims strategies, along with the evolving regulatory landscape

Download File T&O OE Quality Assurance Consultant PD.pdf

If this opportunity sounds like the challenge you have been looking for, please apply online today. For further information regarding this position, please contact phillip.jarratt@suncorp.com.au.

Apply now

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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