Operations Support Officer

We have an exciting opportunity for someone to join our Operational Excellence team as an Operations Support Officer on a 6-month secondment. 

This role is to provide operational support function to the teams in Insurance Operations through assisting with workload balancing and the provision of a continuous improvement and customer focus.

This includes work supporting Policy and Claims within Operations and occasionally outside of the team where demand exists.

What you’ll do

• Provide support to the broader Insurance Operations business through timely processing of work, and other value-add activities across a variety of functions within Claims and Policies.
• Manage customer enquiries, resolve issues, and develop relationships with internal and external customers as well as providing support to the partnered teams to ensure accurate and timely processing of activities within agreed SLAs.
• Make decisions, interpret data and process within delegation of authority limits and scope of work.
• Maintain knowledge across processes, systems, and guidelines.
• Support and foster relationships with our stakeholders and business partners.
• Adhere to all compliance requirements and complete all compliance training.
• Undertake other Operations Functions as required by your leader.
• Deliver outstanding customer service within required service level agreements.
• Support a collaborative work environment to achieve team and department goals.
• Adhere to Suncorp and Team values and behaviours.

What you’ll bring

• Demonstrated experience in utilising web-based administration systems.
• Experience with general insurance products and services
• Experience in a business operations role
• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
• Training – being able to quickly learn and understand new tasks and skills with potentially limited training.
• Adaptability – being resilient to changing work environments.
• Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self.
• Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.
• Flexibility – office attendance where required as certain tasks may require onsite presence.

If this sounds like the opportunity you have been looking for, apply today!

Apply now

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Advertised: 05 Aug 2025 AUS Eastern Standard Time
Applications close: 15 Aug 2025 AUS Eastern Standard Time