Lead – Comms & Engagement
- Secondment Role to end June 2026
- Location Sydney, Melbourne, or Brisbane
About the role:
We’re seeking a trusted and strategic Comms & Engagement Lead to shape, drive, and embed an impactful internal engagement strategy for Home Claims Customers. This role will lead the end-to-end transformation of our internal communication and engagement approaches to get cut through with our people. This will involve streamlining channels, elevating storytelling, and amplifying the voice and brand of both the Home Claims function and its Executive General Manager (EGM).
The ideal candidate will be a proactive, strategic thinker who thrives in ambiguity, brings clarity to complexity, has a sense of humour and has the confidence to challenge the status quo. They’ll lead through influence, drive high-impact outcomes with cross-functional stakeholders, and ensure messaging lands with our frontline leaders and team members. This role is critical in positioning the EGM and HCC as clear, consistent, and compelling voices.
Key Accountabilities:
Strategy Development & Leadership
- Design and execute a comprehensive internal engagement strategy aligned to Home Claims’ objectives and customer experience goals.
- Lead a full review and redesign of internal communication and engagement channels to drive simplicity, clarity, and effectiveness.
- Develop a refreshed internal brand for HCC and the EGM, ensuring strong alignment with external communications, including public events, industry awards, and LinkedIn presence.
- Craft powerful narratives and storytelling to foster connection, shared purpose and alignment to strategy across all levels of the business.
- Ensure all communications are fit-for-purpose, engaging, and aligned to strategic outcomes—especially when targeting frontline leaders and team members.
Operational Execution
- Serve as a trusted advisor to executive leaders and stakeholders, guiding them through effective communication and engagement planning.
- Deliver clear, compelling, and tailored communication materials for various audiences, upholding a high standard of quality and consistency.
- Manage a dynamic content pipeline and communication calendar to ensure timely, relevant updates and storytelling across platforms.
- Provide hands-on support for executive communications, including briefings, event materials, talking points, and campaign content.
Integration & Enablement
- Build strong, influential relationships across teams to drive engagement and ensure initiatives land with impact.
- Regularly assess channel effectiveness and engagement outcomes, using feedback and data to drive continuous improvement.
- Coach and support team members and stakeholders to uplift capability in strategic engagement and change communications.
- Maintain oversight of all internal comms to ensure consistency of tone, clarity of message, and alignment to strategic goals.
About You:
- Large scale Change and engagement delivery
- Preferably experience in Financial Services / Insurance
- Internal and external communications experience.
Key Capabilities:
- Leadership skills: ability to build and maintain strong relationships and influence to drive and embed change, remove blockages, operationalise strategy, translate vision into tangible and measurable goals / actions, hold effective conversations with various stakeholders.
- Business Acumen: know your business and the markets/industries in which Suncorp operates.
- Communication: ability to convey and explain information, succinctly and clearly, for both oral and written communication.
- Stakeholder Management: strong ability to develop and maintain internal and external relationships.
- Customer Service: committed to increasing customer experience and delivering high quality solutions within required timeframes.
- Knowledge of regulatory, compliance and other legislative matters.
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time