Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity
Locations: Brisbane, Sydney, Melbourne
Are you ready to take the next step in your career while making a real impact for our Commercial Motor Claims customers? We’re looking for a Commercial Assessing Coordinator (ASCO) to manage assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service. This 12-month secondment is a fantastic opportunity to develop your skills and gain exposure across key operational areas.
About the Role:
As an ASCO, you’ll play a critical role in getting our customers Back on the Road, ensuring operational efficiency while supporting internal stakeholders and customers directly. You’ll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers with a focus on delivering a seamless and empathetic experience.
Key Responsibilities:
Assessing & Towing Coordination
- Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
- Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
- Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
Claims Cost Management
- Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
- Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
Customer Service & Relationship Management
- Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
- Keep customers, intermediaries, and stakeholders informed of claim progress.
- Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
Claims Management
- Gather and interpret information for claims and make appropriate decisions.
- Create and manage action plans for claim fulfilment.
- Select service providers and manage service delivery, recording accurate claim information in the system.
What We’re Looking For:
- Industry or assessing-related qualifications (desired).
- Proven record of delivering excellent customer service.
- Exceptional listening, communication, and negotiation skills.
- Ability to demonstrate empathy and build rapport with customers, intermediaries, and key partners.
- Strong problem-solving skills, commercial acumen, and cost management awareness.
- Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
- Self-motivated, accountable, and eager to learn quickly.
If you’re looking for a dynamic role where you can make a difference, develop your expertise, and be part of a team dedicated to enhancing customer experience, APPLY TODAY!
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time