We’re looking for a Recoveries Officer to provide specialist support and process recovery activity within the team and Workers Compensation Claims. The role will be responsible for processing monetary financials in association with Workers Compensation Claim.
This role is based in Sydney and will be permanent, full-time.
Key Responsibilities:
- Manage a portfolio of S151z recovery claims
- Ensure that all actions and tasks undertaken are in compliance with icare’s requirements
- Compliance with GIO internal policies and procedures including the Injury Management Program and Technical / Procedural Manuals.
- Compliance with Workers Compensation Legislation and Regulatory requirements.
- Ensure all relevant legislation, policies and procedures are adhered to in managing the provision of information, products, and services to customer.
- Maintain current case management, legislative and regulatory knowledge by actively participating in training sessions.
- Provide advice and guidance to Workers Compensation claims staff on recoveries.
- Maximise recovery opportunities to meet the KPI measures set by iCare.
- Adhere to business practices to achieve Balanced Score Card Targets.
- Ensure there is a focus on the delivery of outcomes to maximise fee income available under the performance measures.
- Build, maintain and develop relationships with internal & external customers.
- Ensure accurate processing of all monetary financials including settlements, allocation of money, returned cheques, duplicates, stale and unpresented cheques for the portfolio.
- Identify opportunities and solutions for improvement in design and process of Recoveries and associated work.
Skills & Experience Required:
- Preferred experience within a recovery environment in the Workers Compensation industry, and preferably a minimum of 3 years’ experience within the Workers Compensation Industry in roles relating to the provision of claims management.
- Demonstrated experience in utilising web-based administration systems
- Strong knowledge and understanding of claims management.
- Strong understanding of recoveries procedures.
- Strong knowledge of Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998 and amendments 2002.
- Strong knowledge of associated legislations and relevant case law that governs third party recoveries.
About Us
Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.
Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:
- Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
- Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
- Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
- Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
- Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
- Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
If this opportunity sounds like the challenge you have been looking for please apply online today.
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time