Take the Next Step in Your Career as a Claims Advisor
Are you driven by purpose and ready to support others during some of life’s toughest moments? As a Claims Advisor, you’ll be the steady hand that guides people through challenging situations with empathy, resilience, and clarity. Join our CTP team, where you’ll work alongside legal experts, medical professionals, and injured individuals to help deliver fair, timely, and impactful outcomes.
What you’ll do
- Manage a portfolio of claims from lodgement to resolution
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Investigate claims and interpret medical documents with a focus on proactive claims management
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Provide an excellent level of customer service to all internal and external stakeholders
- Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
- Display behaviours that contribute and drive a positive culture
What you’ll bring
- Experience in CTP claims, legal roles (paralegal, legal assistant, law clerk), or high-volume customer-focused administration.
- Confident negotiator with excellent communication skills, able to manage difficult or sensitive conversations professionally.
- Highly organised with exceptional time management and the ability to prioritise effectively.
- Resilient, empathetic, and motivated to build a long-term career in claims advisory.
- Comfortable learning new systems and processes.
- Able to attend in-person training located in Brisbane City QLD.
- Customer-service focused and capable of collaborating with diverse stakeholders including lawyers, healthcare providers, and claimants.
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation
Apply now
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time