Ready to drive smarter, data-driven decisions at Suncorp New Zealand?
Join Suncorp New Zealand and be part of a team that uses cutting-edge technology, including Salesforce, Genesys Cloud, and AI tools, to analyse information and improve how our people perform every day. You’ll play a key role in making sure the right people are in the right place at the right time, helping to deliver faster, better service for our customers.
Key Responsibilities
- Analyse live and historical data to identify trends, forecast performance, and provide actionable insights to frontline leaders.
- Support implementation and continuous improvement of automation and AI solutions to enhance operational efficiency.
- Deliver accurate, timely reporting aligned with evolving business needs to support decision-making.
- Build and maintain strong stakeholder relationships across Consumer Operations, Claims, and Business teams to enable effective workforce planning.
- Champion data literacy, promote performance transparency, and test new digital features in Genesys Cloud and Salesforce.
Skills and Experience
- 2+ years’ experience in contact centre operations, workforce management, or performance analytics.
- Proficiency with Genesys Cloud, Salesforce, Microsoft Excel, and data visualisation tools such as Power BI.
- Strong analytical mindset with excellent data interpretation and problem-solving skills.
- Familiarity with AI and automation technologies is highly desirable.
- Effective stakeholder engagement and communication skills across all organisational levels.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.
If this role sounds like the perfect fit for you, apply online today!
Apply now
Back to search results
Advertised: New Zealand Standard Time
Applications close: New Zealand Daylight Time