- Drive performance uplift across partnered contact centres
- Flexible hybrid working with career development support
- 9-month Secondment opportunity
As a Partner Performance Advisor, you’ll support the performance and continuous improvement of our offshore and onshore Customer Service partners. You’ll work closely with stakeholders to ensure contractual outcomes are met and exceeded, while driving alignment and engagement across teams.
What You’ll Do
- Support the delivery of contractual SLA, KPI, and customer experience outcomes across partnered contact centres
- Drive performance uplift through data insights, stakeholder engagement, and continuous improvement initiatives
- Identify training needs and contribute to capability development across product, systems, and soft skills
- Foster alignment between offshore and onshore teams through collaborative ways of working
- Influence and engage internal stakeholders to optimise performance schedules and scorecards
- Ensure compliance with internal policies and support risk and complaints management practices
What You’ll Bring
- Proven leadership experience in contact centre environments
- Strong stakeholder management skills with the ability to influence and collaborate across teams
- Analytical mindset with the ability to interpret data and identify performance trends
- Experience in driving performance through coaching, feedback, and strategic initiatives
- Understanding of Assisted Digital tools and the finance/insurance industry (highly desirable)
- Ability to adapt and thrive in a dynamic, fast-moving environment
What You’ll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation.
CI_CS_Perf Opti_Partner Performance Advisor (1).pdf
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time