Technical Support Officer

Internal Secondment Opportunity – 6 Months

Role: Technical Support Officer (Claims Specialist Team)
Location: Adelaide

We have an exciting 6-month secondment opportunity for someone to join and support the Claims Specialist team in Adelaide as a Technical Support Officer. This role provides a fantastic opportunity to broaden your skills, contribute to team success, and further develop your career within Suncorp.

About the Role

As a Technical Support Officer, you’ll play a key role in supporting the Claims Specialists and Team Leader. Your focus will be on:

• Assisting with referrals and daily task support
• Providing coaching for success and training support
• Completing COP status update reports
• Supporting the Team Leader to manage daily team priorities
• Preparing monthly reports on trends or issues identified during coaching
• Actively contributing to the achievement of team and business goals

Key Accountabilities

• Meet or exceed individual Scorecard objectives
• Support the Team Leader in building a high-performance culture
• Develop strong working relationships with team members, internal stakeholders, and external service providers
• Ensure customer enquiries and complaints are managed effectively
• Positively contribute to risk culture, compliance, and organisational standards
• Provide timely and professional support to enable the team to achieve strategic objectives

About You

To be successful in this secondment, you’ll bring:

• Previous insurance or claims experience (desirable)
• Strong organisational and time management skills
• Excellent communication and stakeholder management skills
• Resilience, self-discipline, and a customer-first mindset
• Confidence in decision-making and problem-solving under pressure
• Ability to identify and support the development of others through coaching
• Strong knowledge of compliance requirements and the Insurance Code of Practice

What’s in it for you?

• Opportunity to step up and gain exposure to leadership and coaching responsibilities
• Chance to contribute directly to business outcomes and team development
• Build your network and skills within the Terri Scheer and wider Suncorp teams

Does this sound like the next opportunity in your Suncorp career? We’d love to see your application – chase the sun – apply online today!

Apply now

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Advertised: 03 Oct 2025 AUS Eastern Standard Time
Applications close: 17 Oct 2025 AUS Eastern Daylight Time