We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.  

The Business Design & Product Ownership team is responsible for managing the current state and designing the future of business processes across the B&A division. The scope of this work is across the full customer lifecycle, from propositions to onboarding and assessment through to lifecycle management across all products and services offered by the division.  

About your role: 

Your role as a Functional Analyst will be to support the Product Owner – Strategic Initiatives and the wider Business Design & Product Ownership team with the various initiatives underway to deliver on our strategic ambition. You will be required to work with various stakeholders across the value chain and organisation to elicit and validate needs and requirements for changes to business processes, policies, and information systems.  

 A core focus of this team is to improve the value proposition for our customer and ways of working for our people to drive improvements through improvement to system, process and procedure. This will involve using your knowledge of credit risk and operational risk, process design and data analysis to design processes that meet our regulatory obligations and policy guidelines but also deliver process efficiency. 

As a Functional Analyst you will get too:

• Effectively design process improvement projects, utilising process improvement tools
• Identify, manage and resolve high-impact risks and issues for each project or change initiative, contributing to investigations, business impact analysis, recommendations, and operational risk solutions
• Facilitate the identification and evaluation of business requirements through narratives, features, and stories, thereby enabling the creation of suitable solutions or outcomes.
• Identify opportunities for improvement of business process and systems that will improve efficiency, customer experience and profitability 

Critical Skills you will bring to the role:

• Strong finance industry knowledge – especially knowledge of credit processes, risk and regulatory standards. 
• Demonstrated technical skills in process improvement. 
• Experience with or demonstrated ability to manage relationships with internal and external stakeholders. 
• Strong report writing skills and the ability to communicate complex issues and requirements to all levels of stakeholders. 
• Studies in Business Analysis and/or tertiary qualifications in a business, finance, or technology related discipline is preferred.
• Business experience with analytical skills and a strong improvement mindset. 
• Data analysis and visualisation skills viewed favourably. 

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Hybrid work? Our flexible work options are designed to suit your life – talk to us about what flexibility means to you.
• Health and wellbeing support, including discounted gym memberships, and private health insurance options.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

This is a permanent fulltime position. We offer flexible work options that put our people first, and a hybrid WFH model with 60% time onsite at your local Head Office.

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.  

Now’s the time to set your sights even higher – on the future you and the future career you deserve. To learn more about the role view the Position Description:   Functional Analyst

Internal candidates are required to notify their leader when applying for a new opportunity. For more information, check out the Application Process for Internal Candidates page.  

For a confidential discussion about what this opportunity can mean for you, please contact Scott Chamberlain, Senior Talent Acquisition Advisor.