Are you ready to influence senior leaders and shape how our organisation delivers value through operational excellence?

It starts here. With Bendigo Bank… and you.

This role leads enterprise-wide process improvement, embedding a culture of continuous improvement and operational excellence. Partnering with senior leadership, it drives strategic initiatives to enhance productivity, compliance and elevate our customer’s experience. With a strong focus on data driven decision making, the role uses insights to streamline operations and manage risk effectively. It champions process governance, ensuring consistency and alignment with business objectives.

The passion plays a critical role in enabling the frontline through smarter more efficient processes. Leading a high performing team, it fosters talent development and promotes an inclusive, future focused workforce. Thought leadership in process architecture and analytics is central to success. Ultimately this role is key to transforming the way the organisation works and to deliver better outcomes for customers, employees and the business.

Key responsibilities:

• You will lead and embed enterprise-wide process improvement initiatives to drive operational efficiency, enhance compliance, and support customer centric outcomes.
• You will leverage data and analytics to identify process inefficiencies, inform strategic decisions, and optimise the customer experience.
• You will collaborate with senior leadership and cross-functional teams to ensure consistent process, workforce alignment, and delivery of measurable business value.

This is a Full-time, 6-month, secondment opportunity where we prioritise our people with a hybrid model that currently includes a minimum of 40% per week in a Head Office/Regional Office, increasing to 60% as of July 2025.

To succeed in this role, we’d love you to have:

• Proven experience leading process improvement initiatives.
• Advanced analytical and strategic thinking skills, with the ability to leverage data to drive decision making.
• Exceptional leadership and stakeholder engagement abilities, capable of influencing senior leaders and delivering higher performing diverse teams.
• A continuous improvement mindset with demonstrated success embedding change, driving innovation and delivering measurable business value.

You’ll also get access to a great range of benefits, including:

Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.

Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members

We’re making better, bigger. And we’ll get there with you.

Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Applications close: Tuesday, 20th May 2025

Position Description:  PD Snr Mgr Process Improvement.pdf

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Talent Acquisition Advisor of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.  

Name: Natalie Cornell | Senior Talent Acquisition Advisor | Customer Enablement  

Email: Natalie.Cornell@bendigoadelaide.com.au  
Phone: 03 5485 7465