Your new role with Bendigo Bank is just a few clicks away.

Position description:  Home Lending Specialist - Virtual Banking - Retail Virtual Lending.pdf

Virtual Banking will transform the way we engage with customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

in this role of Home Lending Specialist - Retail Virtual Lending position, you will be responsible for inbound calls where you will assist Internal and External customers with all lending enquiries and execution of lending requests such as conducting needs analysis and completing lending applications for personal lending, credit card & home loans.

As a Home Lending Specialist, you’ll require the following:

• Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
• Extensive customer service experience
• Advanced technology and digital capabilities
• Ability to work in a virtual team environment.
• Strong communication skills, both written and verbal
• Ability to build relationships and rapport with key community stakeholders.
• Ability to adapt to and accept change.
• Proven relationship building skills to achieve financial outcomes.
• Understand financials and performance of the business.
• Lending experience is preferable
• Residential Lending DLA desirable
• FSRA Accreditation T2 – Deposit Taking & Non-Cash Payment Facilities & General Insurance

These are Permanent position to be based anywhere in Australia. We offer flexible work options that put our people first, and a hybrid model with a minimum requirement of 40% of your time per week in the office, increasing to 60% as of July 2025.

The Retail Virtual Banking opening hours will be Monday – Friday, 0900 – 1830 (AEST) and Saturday, 0900 – 1700 (AEST). You will be required to work a rotating roster within these opening hours.  

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Managers of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Manager Name: Jack Oswald– Team Manager, Virtual Home Lending
Manager Email: jack.oswald@bendigoadelaide.com.au 

For more information, check out the Application Process for Internal Candidates page.  

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box, we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!