Your new role with Bendigo Bank is just a few clicks away.

Position Description:  Position Description - Personal Banker Virtual Banking - Jan24.pdf

In Retail Banking, our customers are at the heart of everything we do. Come and join the new Virtual Banking team. Virtual Banking is transforming the way we engage with internal & external customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health, and proactive growth of customers.

As a Personal Banker, you will be predominantly focused on outbound calling activities and any personal lending opportunities that are identified through such calls. Maintenance activities include campaign management, welcome calls, and nurturing opportunities. You will play an integral role in connecting with our internal new and existing customers displaying our employee value proposition. You will also be cross-skilled with the Retail Virtual Lending teams as both focus on growth and internal & external customer engagement through needs-based sales conversations.

To succeed in this role, we’d love you to have:

• Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
• Extensive customer service experience
• Ability to optimize lead distribution processes to support business expansion and maximize conversion rates
• Advanced technology and digital capabilities
• Ability to work in a virtual team environment
• Strong communication skills, both written and verbal
• Ability to build relationships and rapport with key community stakeholders
• Ability to adapt to and accept change
• Proven relationship building skills to achieve financial outcomes
• Understand financials and performance of the business
• Lending Experience Is preferable – Lending DLA required with a strong financial acumen in Personal Loans and Credit Cards
• FSRA Accreditation T2 – Deposit Taking & Non-Cash Payment Facilities & General Insurance

We have 2 full-time roles that includes a minimum of 3 days per week in any Head Office.  The Retail Virtual Banking opening hours are Monday – Friday, 0900 – 1830 (AEST) and Saturday, 0900 – 1700 (AEST). You will be required to work a rotating roster within these opening hours.  

As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity and will be asked to confirm this when submitting your application.  

If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation:   

Manager Name:  Rahul Gadhia - Manager Virtual Branch Operations

Manager’s email: rahul.gadhia@bendigoadelaide.com.au

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.