Position description:  PD - Team Leader Customer Fraud and Scam Protection.docx

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

You’ll love the good you can do here. Help to protect the Bank, our customers and the communities we serve from the impacts of fraud and financial crime and work amongst leaders who openly share their expertise and invest in your growth.

As the Team Leader Customer Fraud and Scam (Alerts) you’ll make an impact by:

• Leading a medium sized team of investigators/analysts that helps to protect our customers and communities from Financial Crime. 
• Managing and improving the performance of the team through coaching, operational and strategic planning, rule management and continuous improvement.
• Growing a happy and engaged team who are autonomous and empowered to fulfil their roles in the most effective and efficient way.
• Managing rosters and prioritising daily tasks and workflow to ensure service levels are achieved and urgent cases escalated. 
• Working across teams to identify fraud trends
• Contributing to the continuous improvement and refining our processes and documentation

This is a full-time position available as a 12 month maternity leave secondment and can be based out of Melbourne, Adelaide or Bendigo. We offer flexible work options that put our people first, and a hybrid model of minimum two days per week in the office, increasing to minimum 60% in July 2025.  

What you’ll bring to the role

• A strong of understanding of Fraud and Scam risks and typologies and/or card operations.
• Demonstrated experience leading a fast paced operational and/or call centre team
• Outstanding communication, interpersonal, collaboration and stakeholder management skills
• Proven experience in Active Ops/Control IQ Workware planning (or similar) and understanding of the methodologies. 
• Developed Leadership skills.
• A self-motivated, proactive and flexible work attitude in respect to undertaking a variety of tasks within tight timeframes

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

For a confidential discussion about what this opportunity can mean for you, please contact Ashley Mason, Talent Acquisition Advisor.

For more information, check out the Application Process for Internal Candidates page.  

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!