Now’s the time to set your sights even higher – on the future you and the future career you deserve.   

Your role as a Branch Operations Manager will see you stepping into a core leadership role of an important local business. You will use your excellent communication and interpersonal skills to manage our branch and drive the business forward aligned to our unique Community Banking philosophy.   

In this dynamic and high-impact role, you’ll make your mark by:  

• Coaching and developing competencies in your team. With a focus on continuous improvement, you’ll proactively work with your team to help them achieve their performance and career development goals 
• Managing and streamlining day-to-day branch operations to ensure timely and precise completion of all operational and risk tasks. You’ll drive operational efficiencies and maintain high standards of compliance 
• Prioritising business performance through tracking KPIs, reporting, delivering on strategic plans 
• Leading by example. You’ll prioritise the customer experience, and aren’t afraid to step in wherever the branch need you 
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities   
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way! 

This is a 3 month secondment, full-time position located in Ferntree Gully.  The roster is 76 hours per fortnight.

What you’ll bring to the role 

To succeed in this role, you’ll contribute to the branch’s performance through leadership, team development and operation oversight. We’d love you to have: 

• Retail banking experience 
• Experience in personal and residential lending 
• Natural people leadership capabilities and a desire to mentor and develop staff 
• Understanding of financial management, business acumen and risk framework    
• The skills to embed operational and risk management practices through regular and clear communication on requirements  
• Ability to use customer feedback to continue to build and improve our connection with our customers 

Our Community Banking model 

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.  

We’re making better, bigger. And we’ll get there with you.  

Think you’re our newest Branch Operations Manager? Apply now!  

As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity, and will be asked to confirm this when submitting your application. 

If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation:  

Name:  Amey Duffy
Title:  Regional Manager
Email: amey.duffy@bendigoadelaide.com.au
Phone:   0448 450 765 

For more information, check out the application process for internal candidates page and the position description  Branch Operations Manager PD_Community Bank_May 2022.pdf

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.  

You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.   

Screening and interviews may commence prior to closing date.  

We are committed to responding to all candidates, regardless of the outcome of your application.