Your new role with Bendigo Bank is just a few clicks away.

Position description:  Home Lending Specialist - Virtual Banking - Retail Virtual Lending - PD.pdf

In Retail Banking, our customers are at the heart of everything we do. Come and join the new Virtual Home Lending team. Virtual Banking is transforming the way we engage with internal & external customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

As a Home Lending Specialist within the Virtual Home Lending Team, you will be responsible for inbound calls where you will assist Internal and External customers with all lending enquiries and execution of lending requests such as conducting needs analysis and completing lending applications for personal lending, credit card & home loans.

As a Home Lending Specialist, you’ll require the following:

• Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
• Extensive customer service experience
• Advanced technology and digital capabilities
• Ability to work in a virtual team environment.
• Strong communication skills, both written and verbal
• Ability to build relationships and rapport with key community stakeholders.
• Ability to adapt to and accept change.
• Proven relationship building skills to achieve financial outcomes.
• Understand financials and performance of the business.
• Lending experience is preferable
• Residential Lending DLA desirable
• FSRA Accreditation T2 – Deposit Taking & Non-Cash Payment Facilities & General Insurance

We have multiple full-time permanent positions; Hours will total 76 per fortnight. We prioritise our people with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office.  The Retail Virtual Banking opening hours are Monday – Friday, 0900 – 1830 (AEST) and Saturday, 0900 – 1700 (AEST). You will be required to work a rotating roster within these opening hours.  

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Manager Name: Jack Oswald- Team Manager​, Virtual Home Lending
Manager Email: Jack.Oswald@bendigoadelaide.com.au

For more information, check out the Application Process for Internal Candidates page.  

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.