• Build a leading culture of connection and empowerment
• Deliver a consistent ‘one-way same-way’ customer experience
• Contribute to our strategy to be Australia’s most innovative bank

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Are you a driven leader with a passion for banking and a knack for fostering team success?

Reporting directly to the Head of Business Customer Delivery, the Manager will lead a dedicated team in providing exceptional service to our valued commercial clients. You will be tasked with creating a high-performance culture, identifying operational efficiencies, and ensuring regulatory compliance is maintained.

As we drive towards the goal of achieving market-leading turn-around times this role requires proven leadership in business banking, strong customer relationship management skills, and a commitment to exceeding client expectations. This role can be located in Bendigo, Ballarat or Geelong.

In this dynamic and high-impact role, you’ll make your mark by:

• Lead and coach a remote team of Business Banking Relationship Associates, driving performance and capability development
• Champion customer-centricity, ensuring quality support and exceeding expectations
• Oversee operational efficiency, maintaining compliance and consistently meeting service timeframes
• Work to remove barriers and obstacles for your team by providing feedback and insights that enable change
• Collaborate closely with stakeholders across the bank to deliver seamless service

What you’ll bring to the role

To succeed in this role, you will have:

• Proven leadership experience in a similar business banking or general banking environment
• Strong understanding of customer relationship management and operational excellence
• Exceptional communication, interpersonal, and problem-solving skills
• Commitment to fostering a positive and high-performing team culture
• A passion for driving growth and achieving ambitious goals

We would also love you to have:

• A tertiary qualification in business, commerce, finance or a related discipline
• Experience with Active Ops / Workware planning and methodologies desirable

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Hybrid work? Our flexible work options are designed to suit your life – talk to us about what flexibility means to you.
• Health and wellbeing support, including discounted gym memberships, and private health insurance options.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We’re making better, bigger. And we’ll get there with you.

Apply now! Now’s the time to set your sights even higher – on the future you and the future career you deserve.

We are committed to responding to all candidates, regardless of the outcome of your application.

Internal candidates are required to notify their leader when applying for a new opportunity. For more information, check out the Application Process for Internal Candidates page.  

To learn more about the role prior to apply please review the PD  Manager Business Customer Delivery

For a confidential discussion about what this opportunity can mean for you, please contact Scott Chamberlain, Senior Talent Acquisition Advisor.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.