About the opportunity

We have two Full-time 12 month positions and one Part Time 12 month (3 days) position available (you will be paid an annual salary and received paid leave plus employee benefits). 

As a Discharge Officer you support Loan Servicing & Transactions and are crucial in accurately and promptly processing loan payouts, facility closures, and security discharges. This involves preparing precise payout figures, completing discharge documentation, and ensuring compliance with bank policies and procedures. You will liaise directly with customers, advising them on balances and processing their instructions for closure or future redraw. You will bring your meticulous attention to detail, efficiency, adhering to SLAs. Your work directly impacts customer experience and contributes to the bank's smooth operational efficiency. We're seeking a detail-oriented individuals committed to accuracy and excellent customer service.

In this role you’ll get to…

• Prepare and calculate accurate loan payout figures, meeting settlement dates and service level agreements (SLAs).
• Prepare and complete all discharge documentation and requests, ensuring adherence to bank policies and procedures.
• Effectively and efficiently process requests for payout figures, credit facility closures, and security discharges.
• Liaise directly with customers to advise on facility balances and process instructions for facility closure or future redraws.
• Ensure accurate and timely processing of all discharge-related functions, from file preparation to final settlement.
• Maintain compliance with bank policies and procedures throughout the entire discharge process.

What you’ll bring to the role... 

To be successful in the role you will have:

• Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.
• Sound communication and relationship-building skills.
• A willingness to go the extra mile to deliver exceptional customer service.
• Proven customer service experience.
• A sound understanding of mortgage discharge requirements (preferred).
• Intermediate-level proficiency in Microsoft Outlook, Word, and Excel (preferred).
• Knowledge of banking platforms such as RFSA, PSP, PEXA, BPM, and LendFast, or similar systems (preferred but not essential).

We offer flexible work options that put our people first, and a hybrid model of the majority of your week in the office, at least 60%.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

If this sounds like an opportunity for you check out the attached  Third Party Discharges - Discharge Officer_102022.pdf and apply.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Hiring Leader Melissa Alback (Team Manager) or Kate Weston (Senior Talent Acquisition Advisor) for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further. 

For more information, check out the Application Process for Internal Candidates page. 

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!