Closing date: Monday 29^th September 2025

Position Description:  Loans Administration - Loan Services Officer_062023 (2).pdf

Are you detail-oriented and highly organised?

Make a real difference in our customers' financial lives! As a Loan Services Officer, you'll be the key to ensuring smooth and efficient loan administration. You'll handle a wide range of tasks, from processing loan modifications (rate changes, term extensions, redraws) to account reconciliations and reconstructions. Your accuracy and efficiency will directly impact customer satisfaction and operational excellence. You'll collaborate with various teams and stakeholders, contributing to a positive and supportive team environment.

Key responsibilities:

• Processing loan modifications (rate changes, term extensions, etc.)
• Account reconciliations and reconstructions
• Data entry into RFS/BDS (experience preferred)
• Meeting productivity and quality targets
• Maintaining strong relationships with internal and external stakeholders
• Identifying process improvement opportunities
• Adhering to all Bank policies and compliance requirements

To succeed in this role, we’d love you to have:

• Proven experience in a customer service or data entry or administration role.
• Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.
• Strong attention to detail and accuracy in data entry and processing.
• Excellent communication and interpersonal skills, enabling effective collaboration with internal and external stakeholders.
• Proficiency in using loan management systems (RFS experience highly desirable).
• An understanding of the National Credit Code and Code of Banking Practice (preferred but not essential).
• Strong organisational and time management skills, enabling you to effectively manage multiple priorities and meet deadlines.
• A proactive and problem-solving mindset, with a passion of finding ways to work more efficiently.

We offer flexible work options with a hybrid model of minimum 60% on site attendance, in any of our Head Office Locations

This is a Full-time, 12 Month Contract position based at any of our head office locations.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email:   natalie.cornell@bendigoadelaide.com.au

For more information, check out the Application Process for Internal Candidates page.