• Be the go-to person for customers navigating their day-to-day banking needs
• Influence senior management, shaping our strategic approach to customer engagement
• Contribute to our strategy to be Australia’s most innovative bank

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Launch your career with Bendigo Bank's Major Client Group! 

We're seeking a highly motivated Customer Operations Analyst to play a pivotal role in supporting our diverse client base across healthcare, corporate banking, and portfolio funding.

This exciting Associate-level position demands a self-starter with excellent communication and relationship-building skills, who thrives in a complex environment as part of a performance driven team.

Imagine working across diverse sectors: healthcare, supporting retirement living and aged care, and corporate banking. You’ll be participating in high stakes syndicated lending, securitisation and serving large SMEs.

In this dynamic and high-impact role, you’ll make your mark by:

• Directly supporting clients with daily banking needs, assisting senior management with transactions, and providing crucial administrative support.
• You'll be a lateral thinker with strong problem-solving abilities, capable of working effectively within tight deadlines and prioritising multiple workflows.
• Drive data-led decisions impacting customer relationships and bank profitability. You'll craft compelling recommendations to enhance customer value and manage risk. 
• Ensure seamless operational efficiency by expertly interpreting MCG policies and procedures, while maintaining strict adherence to all relevant statutory requirements.

What you’ll bring to the role

To succeed in this role, you will have:

• A tertiary qualification in finance, management, law, or a related discipline.
• Experience in business or corporate banking (1-3 years) is highly desirable.
• Be located in either Bendigo, Adelaide or Melbourne.

We would also love you to demonstrate:

• A thorough knowledge of bank internal systems and processes particularly as it relates to commercial banking.
• You'll need financial analysis skills, including interpreting financial statements and basic financial modelling.
• Ideally some exposure to commercial lending, syndication, and securitisation would be beneficial.
• Proven ability to forge strong client relationships, resulting in increased business and client retention.

Ready to make an impact? This opportunity offers invaluable experience, career progression, and the chance to work within a dynamic and supportive team.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Hybrid work? Our flexible work options are designed to suit your life – talk to us about what flexibility means to you.
• Health and wellbeing support, including discounted gym memberships, and private health insurance options.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We’re making better, bigger. And we’ll get there with you.

Apply now! Now’s the time to set your sights even higher – on the future you and the future career you deserve.

We are committed to responding to all candidates, regardless of the outcome of your application. To learn more before applying please review the PD  Customer Operations Analyst.

Internal candidates are required to notify their leader when applying for a new opportunity. For more information, check out the Application Process for Internal Candidates page.  

For a confidential discussion about what this opportunity can mean for you, please contact Scott Chamberlain, Senior Talent Acquisition Advisor.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.