Please note: Only current Department of Health, including Tasmanian Health Service employees, are eligible to apply.
The Role
Provide vital frontline clerical and reception support within the Emergency Department, ensuring the smooth and efficient flow of patient information and communications. As the first point of contact, the position is responsible for accurately collecting patient demographic and financial details, managing enquiries across phone, counter, and electronic channels, and directing communication to the appropriate clinical staff.
The role plays a key part in maintaining high-quality patient administration processes by supporting medical record management, ensuring timely coding and data capture, and contributing to accurate departmental reporting and tracking systems. It also involves identifying fee-paying patients in line with relevant guidelines, coordinating with Patient Revenue teams, and assisting with after-hours support across the hospital. IT systems used frequently within the role include TrackED, IPM, DMR and Outlook. Working closely with clinical teams, this position requires strong organisational skills, attention to detail, and the ability to communicate with professionalism, discretion, and empathy. The role contributes to quality improvement initiatives, maintains strict confidentiality, and supports a safe, compliant, and patient-centred care environment.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of Appointment
Multiple fixed term, shift worker (fully rotational) positions, working up to 76 hours per fortnight, commencing from 1 August 2026 to 12 September 2026.
Please note that hours may be negotiated with the successful applicant
Classification: General Stream, Band 3
Salary
$76,849 - $82,996 per annum (pro rata) + 12% superannuation + access to salary packaging
- Salary range is in accordance with Public Sector Unions Wages Agreement 2025
*Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar vacancies.
Eligibility
Under particular circumstances employees may be required to undertake a new conviction check.
Statement of Duties and any associated documents
You are encouraged to speak with the contact person once you have familiarised yourself with the Statement of Duties and any associated documents. This will assist you to prepare an application more aligned with our specific needs.
Applicant Guide
How to Apply
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the specifics of the role and selection criteria contained in the attached Statement of Duties.
A separate statement addressing each individual selection criteria is not required.
Please Note
- All attachments must be in Microsoft Word or PDF format.
- Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.
Contact Person
Name: Klytie McKittrick
Position: NUM - ED
Phone number: 0448 087 818
Email address: klytie.Mckittrick@ths.tas.gov.au
The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.