This role will drive a customer centric approach to frontline customer service in line with the Customer Strategies, Customer Charters, and Customer Service Commitments. The role will support the Customer Focus Team to identify and drive continuous service improvements throughout Melbourne Water.

Reporting to Stormwater and Environmental Water Lead this is a pivotal role within the Service Futures Portfolio. As the Environmental Water Resources Planner, you will be responsible for contributing to strategic planning, influencing policy, undertaking investigations, and recovery of environmental water within the Port Phillip and Westernport region. As a member of the Waterways & Catchments team, this role contributes to environmental water outcomes and supports efficient and effective water resources management.

This Fixed Term opportunity is a pivotal role is integral to delivering best practice asset management outcomes at the Western Treatment Plant. You will ill be responsible for implementing best practice systems, processes, and procurement methodologies, ensuring that all assigned projects and tasks are completed safely, efficiently, on time, and within budget.

As the Water Operations Centre Operator you will be responsible for continuous monitoring, control and regulation of the water supply system. The team provide extensive daily stakeholder liaison, internal and external, corporate reporting and initial incident and emergency response.  Decisions and actions taken by the team have potential to impact water supply to any area of the network.

The Water Resource Assessment Engineer is responsible for undertaking water resources assessments, modelling studies and preparation of technical information and datasets to inform Melbourne’s water resource planning.