• Be supported to grow your career at NAB
• Make a genuine difference through the work you do
• Make a real difference for our customers and communities

• It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you. 

  Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.   

  It’s a good time to see what more you can find at NAB as a Branch Manager.
  
  The role:
  Welcome to the role of Branch Manager in our vibrant Port Hedland retail branch. You'll lead a dynamic team, championing exceptional customer service and fostering team development. Your days will blend strategic oversight of branch operations with hands-on leadership, ensuring smooth transactions and stellar service. From mentoring staff to optimizing processes, you'll create a welcoming banking experience that resonates with our coastal community. Embrace the challenge of balancing operational excellence with customer-centric solutions, all while enjoying the laid-back vibes that make our branch a cornerstone of beachfront banking.  

• 
  What will my day look like?

  • Responsible for the overall performance of your branch through coaching and mentoring, leadership, and direction
  • Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
  • Delivering a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance at delivering this every time
  • Ensuring that the standards, procedures, and systems set out NAB remain in place across the branch
  • Manage performance & strategic development of the branch and its relationship with the wider Retail division

  What you will bring:

  • Proven experience in management, with the ability to inspire and influence others
  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
  • An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • An appreciation for inclusion and the diversity of our customers.
  •  

A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.   

Build your career with NAB   

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.   

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.  

Feel free to reach out to the Talent Acquisition Team with questions but please note, to ensure we run a fair and equitable process for all colleagues, we’ll often guide you to apply through the process outlined above.  

Looking for career advice?  
We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquistion Consultants are dedicated to the hiring process and will not have the full picture of your career path.    

We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying.  If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.